Last updated: 23 September 2026

This policy explains what personal information Lambert Jackson collects when you use our website,

buy from our online shop, join our mailing list, enter a competition or get in touch with us. It also

explains what we do with that information, who we share it with, how long we keep it and what your

rights are.

We have tried to keep it clear and straightforward. If anything is unclear, email us at

customerservices@lambertjackson.co.uk and we will explain.

1. Who we are

The website at lambertjackson.co.uk is run by Lambert Jackson Limited, a theatre, concert and live

events production company. We are the controller of the personal information described in this policy,

which means we decide how and why it is used.

Detail	Information
Company name	Lambert Jackson Limited (trading as Lambert Jackson Productions)
Company number	11342531 (registered in England and Wales)
Registered office	Spitalfields House, Stirling Way, Borehamwood, Hertfordshire, WD6 2FX
Data protection contact	customerservices@lambertjackson.co.uk
ICO registration number	ICO:00015644275

We are not required to appoint a Data Protection Officer. Questions about this policy or your information

should go to customerservices@lambertjackson.co.uk or to the postal address above, marked for the

attention of the Data Protection Lead.

2. What this policy covers

This policy covers personal information we collect through lambertjackson.co.uk and its pages, our

online merchandise shop, our mailing list, competitions and prize draws we run, and enquiries you send

us.

It does not cover websites run by other people, even where we link to them. In particular, tickets for our

shows are usually sold by venues and ticketing companies. When you buy a ticket from them, they are

responsible for your information and their own privacy policy applies. The same goes for social media

platforms such as Facebook, Instagram and X, and for any streaming platforms that host our shows.

3. The information we collect

Information you give us

Type of information	Examples
Identity and contact details	Your name, email address, phone number, billing and delivery address
Order details	What you bought, when, the price paid, delivery details and any correspondence about your order
Payment details	Card and payment details are entered directly into our payment provider’s secure system. We do not see or store your full card number.
Enquiries	The content of messages you send us through our contact form, by email, phone, post or social media
Mailing list	Your email address, name if you give it, and your marketing preferences
Competitions and prize draws	Your name, contact details, your entry and, if you win, what is needed to deliver your prize
Investor enquiries	If you contact us through our Invest page: your name, contact details and information about your interest in investing

Information collected automatically

When you visit the website, we and our service providers collect some technical information: your IP

address, browser type and version, device type, operating system, the pages you visit, how long you

spend on them and how you arrived at the site. Some of this is collected through cookies (see section

11).

If you receive our emails, our email provider records whether you open them and which links you click.

We use this to understand what our audience finds useful. You can avoid this by unsubscribing or by

switching off images in your email program.

Information we do not collect

We do not ask for, and do not want, special category information such as health information, religious

beliefs, ethnic origin or sexual orientation. Please do not include this kind of information in messages to

us unless it is necessary (for example, to tell us about an access requirement relating to a prize). If you

do share it, we will only use it for that purpose.

4. How we use your information and our lawful basis

Data protection law says we must have a lawful basis for each way we use your information. The table

below sets out what we do and the basis we rely on.

What we use it for	Information used	Lawful basis
Processing and delivering your shop orders, taking payment, handling returns, refunds and queries	Identity and contact, order, payment	Performance of a contract with you
Keeping records of sales for tax and accounting	Identity and contact, order	Legal obligation
Replying to your enquiries	Identity and contact, enquiries	Legitimate interests (responding to people who contact us)
Sending our newsletter and news about our shows, tours, recordings and merchandise	Mailing list details	Consent (you can withdraw it at any time)
Running competitions and prize draws, contacting winners and delivering prizes	Competition details	Performance of a contract (the competition terms)
Responding to investor enquiries and taking steps before any investment agreement	Identity and contact, investor enquiries	Steps at your request before entering a contract; legitimate interests
Keeping the website working and secure, preventing fraud and misuse	Technical information	Legitimate interests (running a safe, working website)
Understanding how people use the website so we can improve it	Technical information, analytics cookies	Consent, given through our cookie banner
Dealing with legal claims, and complying with requests from courts, police or regulators	Any relevant information	Legal obligation; legitimate interests (protecting our legal rights)

Where we rely on legitimate interests, we have considered your interests and rights and are satisfied

they are not overridden by ours. You can ask us for more detail, and you have the right to object (see

section 12).

You do not have to give us any information. But if you do not give us the details needed to process an

order or deliver a prize, we will not be able to do so.

5. Our mailing list and marketing

We only send marketing emails to people who have signed up to receive them. Every email includes an

unsubscribe link, and you can also email customerservices@lambertjackson.co.uk to be removed.

Unsubscribing does not affect emails about an order you have placed.

When you unsubscribe, we keep your email address on a suppression list so that we do not

accidentally email you again. We do not sell your details, and we do not pass them to other companies

for their own marketing.

6. Competitions and prize draws

Each competition or prize draw has its own terms, which will tell you who is running it, any partner

involved and how the winner will be chosen and announced. If a prize is provided by a venue, artist,

charity or other partner, we may need to share the winner’s name and contact details with them so they

can deliver it. We will tell you in the competition terms if that is the case. Entrants must usually be 18 or

over.

7. Who we share your information with

We share personal information only where we need to, and only with:

• Our service providers, who process it on our behalf and under our instructions. These include our

website developer and hosting provider, WooCommerce (the software that runs our shop), our

payment providers (WooPayments and Stripe, including Google Pay and Apple Pay where

offered), Mailchimp (our email provider), and couriers or fulfilment companies that deliver orders.

• Competition partners, where needed to deliver a prize, as explained in section 6.

• Our professional advisers, such as accountants, lawyers and insurers, where needed.

• Police, HMRC, courts or regulators, where the law requires it or where it is needed to prevent

fraud or crime.

• A buyer or potential buyer of our business or part of it, under confidentiality terms. If that happens,

your information would continue to be protected in line with this policy.

Our service providers are bound by contracts that require them to keep your information secure and

only use it to provide their services to us.

8. Transfers outside the UK

Some of our service providers, including Mailchimp, Stripe and Google, are based in or store

information in the United States or elsewhere outside the UK. Where information is transferred outside

the UK, we make sure it is protected by one of the safeguards allowed by UK law. These include

transfers to countries the UK has recognised as providing adequate protection, transfers to US

companies certified under the UK Extension to the EU-US Data Privacy Framework, and contracts

approved by the Information Commissioner, such as the International Data Transfer Agreement or the

UK Addendum to the EU Standard Contractual Clauses.

You can ask us for more information about the safeguards we use by emailing

customerservices@lambertjackson.co.uk.

9. How long we keep your information

We keep personal information only for as long as we need it. After that, we delete it or anonymise it.

Information	How long we keep it
Shop orders and payment records	Six years from the end of the financial year of the purchase, as required for tax and accounting
General enquiries	Two years from our last contact with you
Mailing list	Until you unsubscribe. We then keep your email address on a suppression list only.
Competition and prize draw entries	Twelve months after the winner is announced. Winners’ details for up to two years, in case of queries.

Information	How long we keep it
Investor enquiries	Two years from our last contact if no investment is made. If you invest, for as long as the investment continues and six years after.
Website analytics	Up to 14 months

We may keep information for longer where we need it to deal with a complaint or legal claim, or where

the law requires it.

10. Keeping your information secure

We use appropriate technical and organisational measures to protect your information. These include

encrypted (HTTPS) connections across the website, payment processing by PCI-compliant providers

so we never hold full card details, access controls limiting who can see personal information, and

keeping our website software up to date.

No website can be completely secure. If we become aware of a breach that is likely to put your rights at

risk, we will tell you and the Information Commissioner’s Office where the law requires us to. If you think

your information has been misused, please contact us straight away at

customerservices@lambertjackson.co.uk.

11. Cookies

Cookies are small files stored on your device when you visit a website. We use them to make the

website and shop work, and, if you agree, to understand how people use the site.

Strictly necessary cookies are always on, because the website and shop cannot work without them. We

only set any other cookies if you agree to them through the cookie banner that appears when you first

visit. You can change your choice at any time using the cookie settings link at the bottom of every page,

or through your browser settings.

Cookie	Type	What it does
woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session_*	Strictly necessary	Remember what is in your basket and let you check out
__stripe_mid, __stripe_sid	Strictly necessary	Set by Stripe to process payments securely and prevent fraud
Cookie consent cookie	Strictly necessary	Remembers your cookie choices
[ANALYTICS COOKIES, e.g. _ga, _ga_*]	Analytics (consent needed)	Count visits and show us how people use the site, so we can improve it

Some pages include content from other sites, such as embedded videos or social media posts. Those

sites may set their own cookies, which are covered by their own policies. We load that content only

after you have agreed to the relevant cookies.

For general information about cookies and how to manage them, visit www.aboutcookies.org.

12. Your rights

You have the following rights over your personal information:

• Access: ask for a copy of the information we hold about you.

• Correction: ask us to correct information that is wrong or incomplete.

• Deletion: ask us to delete your information in certain circumstances.

• Restriction: ask us to limit how we use your information in certain circumstances.

• Objection: object to us using your information where we rely on legitimate interests, and object at

any time to direct marketing.

• Portability: ask for information you gave us in a commonly used electronic format, or for us to

send it to another organisation, where we use it on the basis of consent or a contract.

• Withdraw consent: where we rely on your consent, you can withdraw it at any time. This does

not affect anything we did before you withdrew it.

To use any of these rights, email customerservices@lambertjackson.co.uk or write to us at our

registered office. There is no charge. We may need to confirm your identity before we act on a request.

We will respond within one month of receiving your request (or of receiving anything we need from you

to deal with it). If a request is complex, we may extend this by up to two further months, and we will tell

you if we do.

We do not make decisions about you based solely on automated processing that have legal or similarly

significant effects on you.

13. Children

Our website is aimed at adults. We do not knowingly collect personal information from children under

13. If you think a child has given us their information, please contact us and we will delete it. Our shop,

mailing list and competitions are for people aged 18 or over, unless the terms of a particular promotion

say otherwise.

14. Complaints

If you are unhappy with how we have handled your personal information, please tell us first by emailing

customerservices@lambertjackson.co.uk or writing to us at our registered office, marked for the

attention of the Data Protection Lead. You can complain in whatever way suits you, and we will accept

complaints however they reach us. We will acknowledge your complaint within 30 days, look into it

properly and tell you the outcome without undue delay.

If you are not satisfied with our response, you have the right to complain to the Information

Commissioner’s Office (ICO), the UK’s data protection regulator:

• Website: ico.org.uk/make-a-complaint

• Telephone: 0303 123 1113

• Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9

5AF

15. Links to other websites

Our website links to other websites, including ticketing sites, venues, artists’ pages and social media.

We are not responsible for how those sites handle your information. Please read their privacy policies

before giving them your details.

16. Changes to this policy

We may update this policy from time to time, for example if we start using a new service provider or the

law changes. The latest version will always be on this page, with the date it was last updated at the top.

If we make a significant change that affects how we use information you have already given us, we will

tell you directly where we can.

17. Contact us

If you have any questions about this policy or your personal information, please contact:

Data Protection Lead

Lambert Jackson Limited

Spitalfields House, Stirling Way, Borehamwood, Hertfordshire, WD6 2FX

customerservices@lambertjackson.co.uk